About Us
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Suntree Group is an Australian company that specialises in IT Service Management (ITSM) products and services. Check out our high profile customer list, awards and proven services. |
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Use our Consultants to help you implement and improve your ITSM Process & Tools and subscribe to our leading cloud based Service Desk solution (Vivantio Service Desk). |
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Subscribe to our cloud based Reporting solution (Metricus) and connect to your own ITSM tools for advanced Dashboards, Scorecards and real-time Analytics. |
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Establish a Baseline using our proven cloud based measurement solution (Service Improvement Manager) to gain an accurate assessment of your current process maturity and plan for improvement. |
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Train your staff or get trained yourself in one of our many internationally recognised ITSM Training courses with Instructors who actually use what you will learn in the real world. |
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Hire our expert Process Managers through our Outsourcing service to compliment your team, help you implement improvements and transfer capability and skills to your own staff. |
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We have a full complement of innovative IT Service Management solutions that cover online ITIL Training, benchmarking and real-time dashboard and scorecard reporting for extreme IT Service Management intelligence.
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What we do
Everything you need for IT Process Improvement
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Suntree EXCEED - Process & Tools ITSM Implementation * ITSM Improvement Programs * ITSM Toolsets This service provides you with the consultative expertise to implement and improve your IT process frameworks to solve your IT process issues and maximise financial returns and customer satisfaction. More... |
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Suntree PERFORM - Reporting ITSM Intelligence * ITSM Performance * ITSM Dashboard/Scorecard Reporting Suntree Group can provide leading IT Service Management Intelligence Solutions, the supporting processes and the development of dashboard reports to provide you with clear visibility of your organisational performance. More... |
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Suntree ASSESS - Baselines ITSM Baselines * International Standards compliance * ITSM Implementation Planning Suntree Group utilises industry leading tools and methodologies to baseline, benchmark and assess your IT organisation's compliance and adoption of International Standards and best practice frameworks. More... |
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Suntree ASPIRE - Training Coaching * Classroom based Training * Online Learning Suntree Group delivers professional learning services covering IT Service Management Frameworks and related International Standards. More... |
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Suntree TEAM - Outsourcing ITSM Outsourcing * Sourcing Management * Process Managers Suntree Group can supplement your IT Management team with our Service Management experts and specialists. This service can bring together a multi-sourced environment under one governance and service management framework. More... |
How we work
There is no point recreating the wheel. We'll show you how you can leverage off world's best practices and standards so that you have effective and effecient work practices, supporting tools and skilled personnel.
We have specific and extensive expertise in the following Standards and frameworks:
We will always....
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Carefully understand your current processes, culture and appetite for change |
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Suggest improvements that are practical and deliver real measureable results |
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Use frameworks and standards pragmatically to suit your organisation |
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Work together with you to achieve your journey and objectives |
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Strive to continually improve in everything we do - for you |
Suntree Group has a range of partners for the provision of internationally accredited training courseware, service management tools and assessment/reporting frameworks. We continually work with our partners to improve their products and are subject matter experts in their offerings. We bring the best of what our partners have to offer direct to you with supporting expertise and practical domain knowledge.
Why choose us
- Reduction of business risk,
- Improved return on IT investment
- Reduction of operational costs
- Improved staff satisfaction (and retention)
- Improved IT alignment against business goals
Featured Product
Suntree ASSESS - ISO20000 Fast-track
NOW AVAILABLE! Suntree Group is an authorised reseller and consultative partner for Solisma's innovative Service Improvement Manager (SIM) solution. An essential tool for leading organisations that are either implementing ISO20000 practices or who are managing the ongoing improvement of their processes and systems.
The Service Improvement Manager solution includes:
- Comprehensive Assessment questionaire covering all aspects of ISO20000
- Integrated assessment of relevant ISO9001, ISO 15502, COBIT and CMMI components
- Define roles, track tasks and objective evidence easily
- Create Baseline's and compare against industry maturity levels (Region & sector)
- Visualise current and desired future state maturity
- Unique classification into Plan, Do, Check, Act highlights organisational focus and culture
Contact us TODAY for a FREE demonstration at your place or ours. This solution is part of our Suntree ASSESS services. More...